Return Policy
Welcome to EcoListia! We value transparency and fairness in all transactions conducted on our platform. Since we operate as a classified ad platform connecting buyers and sellers, it is important to understand our policies regarding returns, refunds, and exchanges.

1. Role of EcoListia

EcoListia acts as a marketplace where users can list and discover items for sale. As such, we are not involved in the actual transactions between buyers and sellers. This means:

  • We do not own or inspect the items listed.
  • We do not guarantee the condition, authenticity, or quality of any item.
  • We do not handle payments, returns, or exchanges.

All return and refund arrangements must be made directly between the buyer and the seller.

2. General Return Policy Guidelines

Because transactions are negotiated and completed between users, the return policy will depend on the individual agreement between the buyer and the seller. Below are some general suggestions to ensure smooth transactions:

  • Buyers: Before purchasing, confirm the return policy with the seller. Ask for detailed information about the item’s condition, terms of sale, and whether returns are accepted.
  • Sellers: Clearly state your return policy in your listing. Specify whether you accept returns, the timeframe for returns, and the conditions under which a return is valid.

3. Disputes Between Buyers and Sellers

If there is a disagreement between the buyer and the seller regarding a return, we recommend the following steps:

  1. Communicate: Reach out to the other party to resolve the issue amicably.
  2. Document Evidence: Keep a record of all communication, including receipts, photos of the item, and any agreements made.
  3. Seek Resolution: If both parties cannot reach an agreement, consider using third-party mediation services.

4. Items Not Eligible for Return

Certain items may not be eligible for return based on their nature or condition. Common examples include:

  • Perishable goods (e.g., food, flowers).
  • Customized or personalized items.
  • Items sold “as-is” or listed as non-returnable in the ad.
  • Digital products, subscriptions, or downloadable items.

5. Disclaimer

EcoListia is not responsible for:

  • The accuracy of product descriptions.
  • Miscommunication between buyers and sellers.
  • Losses resulting from fraudulent or incomplete transactions.

By using EcoListia, you agree that it is your responsibility to conduct due diligence before completing a transaction.

6. Tips for Safe Transactions

  • Meet in person: Inspect the item thoroughly before making payment.
  • Use secure payment methods: Avoid cash payments for large transactions unless conducted in a safe, public location.
  • Request a receipt: Keep documentation of your purchase for reference in case of disputes.

If you have any questions or concerns, please contact our support team at support@ecolistia.com.

Thank you for using EcoListia to buy and sell with confidence!