At EcoListia, we strive to provide a seamless shopping experience. Since our platform connects buyers with independent vendors, each vendor has its own cancellation, return, and exchange policy. Please review the vendor’s policy on the product page before making a purchase.

1. Order Cancellation

• Buyers can request an order cancellation before the order is shipped by contacting the vendor directly.
• Once an order is shipped, cancellation may not be possible. In such cases, buyers can follow the return/exchange process.
• Vendors have the right to approve or deny cancellation requests based on their policies.

2. Return Policy

• Returns are subject to the vendor’s return policy. Some products may be non-returnable, such as:
  
  • Digital goods
  • Personalized or customized items
  • Perishable items
  • Items marked as \"final sale\"
• Buyers must request a return within 7 days of receiving the item and must meet the vendor’s return conditions.
• Returned items must be in their original condition, unused, and in original packaging.

3. Exchange Policy

• Exchanges are subject to availability and vendor approval.
• If the desired exchange item is unavailable, buyers may opt for a refund or store credit, based on the vendor’s policy.
• Shipping costs for exchanges may be the buyer’s responsibility unless stated otherwise by the vendor.

4. Refund Policy

• Refunds are processed once the returned item is received and verified by the vendor.
• Refunds are typically issued to the original payment method within 7 business days.
• Shipping fees and handling charges may be non-refundable.

5. Dispute Resolution

• If a buyer and vendor cannot resolve an issue, our support team is available to mediate disputes.
• Buyers can report unresolved issues to support@ecolistia.com for assistance.

For any further inquiries, please contact our support team.